I do not get the OK button after entering my Authorization Code. Why?

  • For versions 3.6 – 4.1 make sure you use upper case letters.
  • If your code contains a 0, it is a zero, not the letter O. None of the codes contain the letter O.
  • Double check the characters in the code. It easy to mistake K for X and A for 4, for example.
  • Type the code yourself – do not try copying the code from your order confirmation and pasting it in. You can copy the code, but you cannot include anything before or after the code itself.
  • You can enter the code with or without the dashes, but do not use spaces.
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