Search the Knowledge Base
 I get a warning that KaleidaGraph is not optimized for my Mac. Will there be a 64bit version of the software?
 The license file is locked error message.
 Why do I get the following error trying to install KG  “Your security preferences allow installation of only apps from the Mac App Store and identified developers”?
 How do I prevent the Windows network version from asking for the serial number and authorization code for each user?
 I do not get the OK button after entering my Authorization Code. Why?
 On what operating systems can I run KaleidaGraph?
 How do I plot multiple X variables in v4.5?
 Where are my serial number and authorization code?
 Can I make a tax exempt purchase?
 Do I need to order a backup CD or the extended download?
 How do I get a copy of my invoice for my electronic order?
 Where are my serial number and authorization code?
 Where do I download my electronic order?
 Where is the backup CD that I ordered?
 Who processes the online orders and how do I contact them?
 Can I share files between the Mac and Windows platforms?
 Can the latest version open files created in older versions of KaleidaGraph?
 I need a copy of the KaleidaGraph license agreement
 What are the differences between the Mac and Windows version?
 Why aren’t the files listed under Recent Files remembered the next time I use the program?
 Does KaleidaGraph support FFTs (Fast Fourier Transforms)?
 How do I cite KaleidaGraph?
 How can I change the registration/end user associated with a license?

System Requirements

Installation and Launch
 Why do I get the following error trying to install KG  “Your security preferences allow installation of only apps from the Mac App Store and identified developers”?
 Can I install a singleuser version on multiple computers?
 Transferring the software to a new computer
 I am running into problems trying to install an update/upgrade.
 Can I install KaleidaGraph on a network server?
 How do I uninstall KaleidaGraph?
 I launch the Windows version but the Personalization dialog doesn’t contain any text. Why?
 I get an error that PowerPC applications are no longer supported.

Serial Number/Authorization Code
 I do not get the OK button after entering my Authorization Code. Why?
 I launch the Windows version but the Personalization dialog doesn’t contain any text. Why?
 Where are my serial number and authorization code?
 What does the serial number look like?
 I am upgrading from a previous version of KaleidaGraph. Where is my serial number?
 I accidentally entered the wrong serial number, how can I correct this?

Reinstalling KaleidaGraph
 How do I get a replacement CD or a replacement download?
 I didn’t order the extended download when I purchased KaleidaGraph, but now I want to order it. What do I do?
 If I purchased the extended download, how long do I have to download KaleidaGraph?
 Where do I go if I ordered the extended download and now need to download KaleidaGraph?
 Transferring the software to a new computer

Network Version of KaleidaGraph

Basic Questions
 How do I display the column numbers in the data window?
 Notes concerning column formats
 Can I select nonadjacent columns or rows of data?
 What is the maximum size of the data window?
 How many data windows can be open at one time?
 I am having issues sorting data
 How do I create a template of the data window?

Importing Data
 Why are my data values changing on their own?
 Why are my dates incorrect after copying them from Excel?
 Can KaleidaGraph open Excel 2007 and later files?
 I imported a text file, but now everything is placed into a single column. Why?
 How do I control whether a comma or period is used for the decimal point?
 How do I include column titles when using the Cut, Copy, Clear, or Paste commands?
 Can KaleidaGraph handle different types of delimeters in text files?
 How many lines can be skipped when importing a text file?

Exporting Data

Printing Data

Linear Plots
 How do I plot multiple X variables in v4.5?
 How do I hide the markers in a Scatter plot?
 How do I control the number of markers that are displayed?
 Can I display bars/columns in a Line, Scatter, Double X, Double Y, or Double XY plot?
 When I zoom in on a plot containing a variable line, the line shifts away from the data. Why?

Stat Plots
 How is the Box plot calculated and what do the lines represent?
 How do I add space between the bars in a Histogram?
 Is there any way to control the color, size, or shape of the marker used to represent an outlier in Box plots?
 How do I get the counts side by side instead of stacked on top of each other in a Histogram?
 How do I apply a curve fit to a Histogram plot?
 How do I calculate norm(x(i)) for the Probability plot?
 What is the equation for the curve fit applied to the Probability plot?
 Why doesn’t my Box plot have any whiskers?

Bar Plots
 How do I make the frame around the bars/columns thicker?
 How can I create a column plot having a different pattern for each of the bars and a space in between the bars?
 How can I combine a Line plot and a Column plot on a single plot?
 Why can’t I change the axis limits in Bar/Column plots?
 How do I display the data values on my bar or column plot?
 Can I create a Stack Area plot with KaleidaGraph?
 How are errors calculated when plotting duplicate categories?
 How do I control the baseline for log axes?

Polar Plots

Function Plots

Template Plots
 What are the differences between performing a Replot and using the Template plot?
 What are the differences between Template plot and Plot Script?
 Why can’t I choose the Template command?
 After using a Template plot that has curve fits applied, the resulting plot has extra curve fit equations displayed on the plot. Why?

Basic Questions
 How do I set the default attributes for plots?
 How do I save the defaults for text labels?
 How do I add new curves to a plot?
 How do I delete curves from a plot?
 Characters in the Symbol font are not showing up correctly on the plot.
 How can I combine a Line plot and a Column plot on a single plot?
 How do I display a gap in my line where I have missing data?
 Can I subtract the values of one curve from another curve?

Legend Text and Frame
 How do I remove the frame around the legend?
 How do I make changes to the legend frame?
 How do I change the text in the legend?
 How do I change the color of the legend text?
 How do I set the defaults for the legend frame?
 How do I delete an item from the legend?
 How do I move the items in the legend?

Axes
 How do I increase the thickness of the axes?
 How do I control whether tick marks are displayed along the X2 and Y2 axes?
 How do I hide the top and right axes in a plot?
 How do I change the position of the axes?
 How does KaleidaGraph handle X data columns formatted as Text?
 Why does my log axis appear linear?

Grid Lines

Axis Labels
 How can I change the format of my axis labels?
 How do I control the appearance of labels in scientific notation?
 How do I control whether a comma or period is used for the decimal point?
 How do I prevent the plot from being redrawn after I edit the axis labels?
 How do I suppress the seconds in the axis labels?

Plot Symbols & Lines
 How do I make the markers thicker?
 Can I force KaleidaGraph to draw the variable or curve fit lines over top of the markers?
 Can I assign different colors for the interior and outline of a single marker?
 Can I display different markers for a single variable?
 Can I display text above or next to the markers?
 Can I fill a plot marker with a fill pattern?
 Can I use font characters as markers?
 How do I display a gap in my line where I have missing data?

Error Bars

Plot Tools
 I created a line but only see the object handles and not the object. Why?
 How do I add or edit text on a plot?
 Unable to locate the Toolbox on the screen.
 How can I modify the default styles for the Line/Arrow tool?
 Can I change the line around a rounded rectangle, oval, circle or arc?
 How do I display the \ character in a text label?
 How many characters can be entered for a single text label?
 How many objects can be created on a single plot?

Adding Greek or Special Characters

Saving Plots and Images
 How can I increase the line thicknesses in my exported plots?
 How do I improve the resolution of my exported images?
 What is the image resolution for the various file formats?
 An error occurred during the export of this image.
 Will the transparent background be saved when exporting an image?
 Why are my fill patterns being lost when exporting or printing images?
 How do I make my plot a specific size?
 Transparent background is lost after pasting into PowerPoint.

Exporting from Mac version
 Why am I unable to ungroup a plot that is copied and pasted under OS 10.6 (or later) or imported into Office?
 Can I increase the resolution of GIF, JPEG, PNG, and Windows BMP images?
 What is the easiest way for me to export a plot?
 How do I export plots in a PDF format?
 I am exporting a PICT to a drawing application, and the result is a huge doubleimage. Why?
 Transparent background is lost after pasting into PowerPoint.
 My plot is messed up or missing after pasting the plot into Word on the Mac and opening the file in Word for Windows. Why?
 What does the PostScript PICT option do?

Exporting from Windows version

Postscript, PDF, or EPS Files

Printing Problems

Basic Questions
 How are the curve fits in KaleidaGraph calculated?
 How do I adjust the number of digits that are displayed for the curve fit results?
 How do I get errors to be displayed for a Least Squares fit?
 If I apply a Least Squares curve fit and a General curve fit to the same data, why do I get slightly different results?
 If I create a plot that has two lines (X, Y) and (X2, Y), would I be able to apply the same curve fit to both lines?

Least Squares Fits
 How are the Linear, Polynomial, Exponential, Logarithmic, and Power curve fits calculated in KaleidaGraph?
 On my loglog plot, the Linear curve fit does not appear as a straight line. Why?
 What happens when I apply a Power curve fit?
 Why is the R value for a Power fit different than the one I got in another program?
 During the calculation of the Power curve fit, is the error minimized on a log scale, or a linear scale?

General Curve Fit
 How do I add a curve fit to the master curve fit list?
 How to find IC50/EC50 values using KaleidaGraph?
 What algorithm is KaleidaGraph’s General curve fit based on?
 Where are the error values stored after performing a General curve fit?
 How do I add curve fits from a saved plot to the master curve fit list?
 How is the Chi Square value in KaleidaGraph calculated?
 Can I include column numbers as part of the curve fit definition?
 How can I get the weights to be used as part of the General curve fit?

Smoothing Curve Fits

Tips
 How do I display all of the data points, but only fit a certain section of the curve?
 How do I only display the curve fit?
 Can the curve fit functions in KaleidaGraph find X values when the Y values are known?
 If you apply two curve fits to the same Y variable, both of the curve fits will be drawn with the same line style and color. How do I have the curve fits use different colors or line styles?
 How can I put a constraint on two of the parameters, for example m1+m2=1?
 How do I force a Linear fit to go through a particular Y value at X = 0?
 How do I fit two different equations?
 I am having trouble coming up with good initial guesses for the General curve fit.

Problems
 After applying a curve fit, I use Formula Entry to compare the results but find that the calculated values do not match up with the original values. Why?
 I am trying to limit the parameters in a General curve fit, but end up with values outside of the limits. Why?
 Why do I get high error values for the parameters?
 If I zoom in on a plot containing a curve fit, I notice that the line shifts away from the data. Why?
 No matter what type of curve fit I select (Power, Polynomial, etc.), KaleidaGraph draws a straight line on the graph. Why?
 Can I save my plots and layout in a single file?
 How do I set the size and position of a plot in the layout window?
 How does KaleidaGraph determine which plot to show in the various cells in the layout?
 One of the plots is hiding part of the plot behind it. How do I fix this?
 The name of the plot is displayed in the layout window. How do I get rid of this?
 How do I open a saved layout and get the plots in the right locations?
 Unable to locate the Toolbox on the screen.
 Why are my fill patterns being lost when exporting or printing images?

General Questions
 Can formulas be saved with the data window?
 Can I perform math operations on date and time data columns?
 Can I subtract the values of one curve from another curve?
 Can I use complex numbers in KaleidaGraph?
 How do I perform the same operation on the entire data window?
 How are Text columns handled in a formula?
 How do I add comments to the formulas in the Posted Note?
 How do I calculate statistics on a rowbyrow basis?

Advanced Formulas
 How do I interpolate values between data columns?
 How do I calculate a statistic on blocks of data?
 How do I invert the data in c0 and place it in c1?
 How do I calculate a statistic from the beginning of the column down to the current row?
 How do I calculate statistics by storing the starting and ending rows to be evaluated in columns?
 How do I compare two columns to see if any two contain equal values?
 How do I find the row number containing the minimum value in column 0?
 How do I leave every Nth row in a column unmasked?

Problems
 Even though my formula is valid, I got a Syntax Error. Why?
 Why do I get unexpected results when executing a formula?
 Why would some cells in the destination column be empty?
 My function was truncated in the Formula Entry window. Why?
 When executing a formula, only the result for one of the cells is calculated. Why?
 Why do I get an answer like 2.2352 e10 when I subtract two values that should result in a value of 0?

Startup Errors

General Errors
 An error occurred during the export of this image.
 An error occurred while reading the datafile.
 Antique Plot File error
 Both format strings MUST have the same number of variables.
 Get an error about the disk being locked or full when trying to save
 Sorry, the selected data window does not have enough columns to run this script.
 There was an error in opening the selection.
 Too many working directories

Creating Plots

Curve Fitting

Formula Entry

ANOVA

Formula Scripts
 Can I use a specific plot as a template?
 Can I use the execute(“ “) function in a formula script?
 I want to specify a path to the desktop to open a file. How do I do this?
 The title I specified is not appearing on the plots created by my #SCRIPT function.
 Will the #PASTE command append columns if the specified columns do not exist?

Plot Scripts

Applescript
 Does KaleidaGraph have any way to select menu items or click buttons/options in dialog boxes?
 How do I copy information to the Clipboard using #COPY?
 I get an error message when trying to use commands involving strings. Why?
 Is there any way to find the number of columns in a data window?
 The Ready event produced unexpected results. Why?