KaleidaGraph Return Policy
Synergy Software is proud to offer a 30-day money back guarantee on KaleidaGraph.
To return a boxed version or a download version of our software that you purchased in our online store:
To request a refund, look up your order and then use the “Request a refund” option to submit your request. Your credit refund will appear on your card 5-7 business days after your completed letter of destruction (ELOD or LOD) is received.
To return a boxed version of our software that you purchased from a sales office:
Send an email, requesting a refund. You will need to include the date of purchase, your contact information, and the serial number. Once you have received a response from our Customer Service department regarding your request for return, you will receive a Return Merchandise Authorization (RMA) number. You must return the product to the address below and write your RMA number clearly on the outside of the package.
2457 Perkiomen Ave.
Reading, PA 19606
Once the software has been received, Synergy will validate your return. Once we have validated and confirmed that the returned product was purchased from our sales office, we will process a credit within 3 to 5 business days.